SHIPPING & RETURNS
SHIPPING POLICY
Finished commissions can be collected at the atelier in Oslo or shipped to you. We use reliable carriers to ensure your piece arrives on time and in perfect condition. Shipping costs depend on the destination and the weight of the package, and are confirmed before your piece is sent.
Contact us if you have any questions about our shipping methods or costs.
RETURN & EXCHANGE POLICY
Atelier Petrov wants you to be delighted with your purchase. If, for any reason, you are not satisfied, you can return or exchange the item within 30 days of purchase. The item must be in new and unused condition with all tags attached. We do not cover the cost of return shipping unless the item is defective or damaged. Please note that personalized and bespoke orders are not subject to return and/or exchange.
Please get in touch with us to initiate a return or exchange.