Question 1

What are the lead times?

Accepted Answer

For the items on the stock and watchstraps  we aim to deliver your order within 1-3 days. We cannot guarantee a next day delivery service as if some style are not made then we will do so for your order. For custom made bags and accessories it is to be expected between 4 and 6 weeks lead times.

Question 2

Do you have a minimum quantity order (MQO)?

Accepted Answer

At Atelier Petrov, we do not have a minimum quantity order (MQO). Whether you need just one product or a dozen, we are happy to fulfill your order. We believe in providing our customers with the flexibility to purchase what they need, without any restrictions. However, we do offer bulk discounts for larger orders. If you are interested in placing a bulk order, please contact our customer service team for more information.

Question 3

Can I get a custom designed leather product?

Accepted Answer

Yes, Atelier Petrov offers the option to create a custom designed leather product. Simply contact us to discuss your specific needs and we will work with you to create a one-of-a-kind piece. Keep in mind that custom designs may take longer to produce and may come at an additional cost.

Question 4

Do you offer personalizations?

Accepted Answer

Yes, we offer personalizations for some of our products. Please check the product description or contact our customer service team for more information. We offer monogramming, embossing, and engraving services for a small additional fee. 
Personalized items may take longer to ship, so please allow extra time for delivery.

Question 5

Are your products handmade?

Accepted Answer

Yes, all of our products at Atelier Petrov are handmade by skilled artisans. We take pride in creating unique and high-quality products that is not mass-produced. Each piece is carefully crafted with attention to detail and durability in mind. We believe that handmade products have a special quality and character that cannot be replicated by machines. 
By choosing Atelier Petrov, you are choosing a product that is not only stylish and functional but also supports traditional craftsmanship.

Question 6

Are your products locally manufactured?

Accepted Answer

Yes, all of our products are handmade by skilled artisans in our workshop located in Basel, Switzerland. We take great pride in our workmanship and quality, ensuring that every piece is crafted with the utmost care and attention to detail. 
By manufacturing our products locally, we are able to support our community and maintain a higher level of quality control.

Question 7

Do you only work with leather?

Accepted Answer

At Atelier Petrov, we specialize in creating high-quality leather products, but we also offer a variety of products made from other materials such as canvas, nylon, and polyester. Our products are carefully crafted to meet the needs of our customers, regardless of their material preferences. 
If you have any specific material requirements, please let us know and we will do our best to accommodate your needs.

Question 8

Can you brand your products with our company logo?

Accepted Answer

Yes, we offer customization services to brand our products with your company logo. Please contact us for more information and pricing options.

Question 9

Can Atelier Petrov make products to my design?

Accepted Answer

Yes, we can create custom luggage, bags, and accessories according to your specifications. You can contact us through our website or email us at info@atelierpetrov.com to discuss your design requirements. We will work together with you to create a unique piece that reflects your personal style and preferences. Please note that custom orders may require additional lead time and cost, which we will communicate to you before starting the project.

Question 10

Do you do leather repairs?

Accepted Answer

Yes, we offer leather repair services for our customers. We can fix any scratches, scuffs, or tears on your leather product and make it, in most cases, to look as good as new. 
Please contact us for more information on our repair services and pricing.

FAQ

Frequently asked questions