TERMS & PRIVACY
PRIVACY & SAFETY
Last updated: 10.11.2026
The controller of the personal data described here is Atelier Petrov, org.nr. 937 689 411, Akersveien 25, 0177 Oslo, info@atelierpetrov.com.
Enquiries and commissions: name, contact details, address, and details and photos of your piece. Atelier Petrov uses them to answer you and to perform the agreement with you (GDPR Art. 6(1)(b)).
Payment and accounting: records Atelier Petrov is required to keep by bookkeeping law (Art. 6(1)(c)). Card details are handled by the payment provider, not by Atelier Petrov.
Website: cookies needed for the site to work. Other cookies are used only with your consent.
Recipients: Wix (website and hosting, which may involve transfer outside the EEA with the required safeguards), payment providers, carriers and the atelier's accountant. Atelier Petrov never sells personal data.
Retention: enquiries that do not lead to a commission are deleted no later than 12 months after the last contact. Commissions are kept for the complaint period, and accounting records for five years as required by Norwegian bookkeeping law.
Your rights: you can request access, rectification, erasure, restriction and data portability, and you can object to processing. Write to info@atelierpetrov.com. You can also complain to Datatilsynet, the Norwegian Data Protection Authority.
COMMISSIONS & CANCELLATION
Every piece is made to order. Before work begins, the piece, the price, the schedule and the terms are agreed in a written contract.
The commission is secured by a deposit, which covers design, pattern-making and the materials bought for your piece. If you withdraw, the deposit is not refunded.
Because the piece is made to your specifications, the 14-day right of withdrawal does not apply. All other cancellation terms are set out in your contract.
PAYMENT METHODS
No payment is taken on this website. Once your commission is agreed, the atelier sends an invoice, or a secure payment link for credit or debit card or PayPal.